CORE PRODUCT
RoomRaccoon Pricing
Choose an all-in-one package with flexible upgrades
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Popular
PMS
Entry
Starter
Premium
Enterprise
Users
The number of user accounts
2
8
20
Unlimited
Customizable User Permissions
Assign team roles and permissions that determine a users control in RoomRaccoon.
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Online Check-In
Invite guests to complete their online registration with our quick and easy online Check-in software and save valuable time with reduced front desk administration.
Online Check-Out
Invite guests to check out online through any device with our quick and easy online Check-out software. Request and receive payment from the guest for any outstanding charges.
Yield Management
Sell your rooms for the best price in real-time with the RoomRaccoon Yield Manager. Use this smart pricing tool to adjust your rates according to yield rules and always get the most bookings at the highest prices.
Fixed Ruleset
Fixed Ruleset
Fixed Ruleset/20 Custom Rules
Fixed Ruleset/75 Custom Rules
Automated Invoicing
Save time with auto-generated invoices, which you can split, send and track from the guest reservation. Our PMS ensures that your invoices are always accurate and up-to-date.
Guest Communication
With our easy-to-use email templates, you can customise and automate your guest communication. From booking confirmation to post-stay follow-ups.
Merge Bookers
By unifying multiple booker profiles or selectively combining specific fields and sections of profiles, you can easily manage and keep track of all your booker data in one place.
Booking Proposal
Guest inquiries are instantly converted into confirmed bookings. Guests confirm their booking via email and complete their booking by securely prepaying. Reservation status is updated to "Confirmed" upon payment, simplifying the process.
Group Bookings
Manage your guests and reservations by creating a centralized company profile, and block availability for a group or corporate accounts looking to stay on a future date.
Room Allotment
Grow and manage your group bookings. Allocate availability to a group profile and share a booking link with the primary booker or guests to book rooms through a custom booking engine.
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Room Categories
The number of room categories you can create.
3
10
20
Unlimited
Debtor Control
Keep track of outstanding payments with a debtor's report. It gives you an overview of the amount owed on each reservation.
F&B List
Manage your food and beverage requirements with the F&B List. View upcoming meals, including breakfast, lunch & dinner, and distribute your daily meal schedule to your team quickly.
Booking Engine
Entry
Starter
Premium
Enterprise
Customizable
Customize your booking page with your brand's colors and logo for a seamless booking experience. You can also specify your booking conditions in the settings.
Booking Engine Upselling
Include an unlimited number of add-ons for guests to customise their stay with extra services like an in-room massage or welcome platter.
Commission-Free
The RoomRaccoon booking engine is 100% commission-free! You can sell as many rooms as possible and keep all your direct revenue.
Promotion Codes
Create custom discount codes that guests can redeem when booking direct. Include the code on your website or send a post-stay email welcoming guests back with a special discount.
Raccoon Price Checker
Allow potential guests to quickly compare your rates on popular booking channels and showcase your direct booking rates as the most attractive. This feature encourages more visitors to book directly with you on your booking engine.
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GA4 Tracking
Embed a Google Analytics code onto the Booking Engine page to track your visitors.
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GA4 Ecommerce Event Tracking
Embed a Google Analytics code onto the Booking Engine page to measure conversions.
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Facebook Pixel Tracking
Embed a Facebook Pixel code onto the Booking Engine page to track visitors and conversions from your ad campaigns.
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Channel Manager
Entry
Starter
Premium
Enterprise
Booking Channels
Sell your rooms on third-party booking channels - zero added commissions! The booking channel limits only apply to online travel agencies (OTAs) two-way API connections.
3
5
Unlimited
Unlimited
Real-Time Synchronization
Our powerful channel management software syncs your bookings across all channels in 5 seconds. No overbookings!
Distribute Multiple Channel Rates
Efficiently distribute multiple packages and rate plans such as breakfast-inclusive rates on your booking channels from a central location.
Google Hotel Premium Ads Partner
Connect your booking engine to Google Hotel Ads to increase online visibility and grow direct bookings through the favorable Pay-Per-Stay (PPS) bidding model.
Reporting
Entry
Starter
Premium
Enterprise
Daily Performance Insights
Get real-time performance insights on your property's daily activities and make better-informed decisions.
Revenue Performance Insights
Get a comprehensive view of your hotel's revenue streams with Detailed and Daily Revenue Reports, allowing you to analyze key insights.
Advanced Revenue Performance Insights
View comprehensive revenue data and track revenue against your target budget with advanced reports, including Year-on-Year Reports and Actual vs Budget Reports.
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Payment Processing
Entry
Starter
Premium
Enterprise
Online Payments
Collect online payments at every stage of the guest journey: booking, pre- and post-arrival.
Payment Requests
Send payment requests directly from the guest reservation.
Support
Entry
Starter
Premium
Enterprise
Help Centre Guides
Access to articles that answer frequently asked questions, including help videos.
Online Ticket Support
Ticket Response SLA
8 business hours
8 business hours
8 business hours
4 business hours
Telephone Support (Mon-Fri 9.00 - 17.00 EST)
Monday to Friday
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Telephone Support (Sat-Sun 7.00 - 11.00 EST)
Saturday and Sunday
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Raccoon Training Tokens
Entry
Starter
Premium
Enterprise
Raccoon Training Tokens - Number of Tokens Allocated
Training tokens are awarded to RoomRaccoon users as credits to use for system training and development. Tokens are valid for 12 months after the original purchase.
0
0
6
9
In-person Masterclass Credit Cost (per 5-hour session)
2
2
2
2
Online System Training Credit Cost (per session)
1
1
1
1
Additional Training Tokens
You can purchase training tokens should you require personal training for an additional once-off price of CA$45 per training token. Alternatively, you may purchase tokens in bulk at a discount:
CA$45
CA$45
CA$45
CA$45
5 tokens (10% discount)
CA$200
CA$200
CA$200
CA$200
10 tokens (20% discount)
CA$360
CA$360
CA$360
CA$360
Implementations
Entry
Starter
Premium
Enterprise
Implementation Program
Setup Service: Rooms, Rates, Categories
CA$
CA$
CA$
CA$
Setup Service: Reservations Import
CA$
CA$
CA$
CA$
Available Upgrades
Entry
Starter
1 Upgrade of Your Choice
Premium
3 Upgrade of Your Choice
Enterprise
Unlimited Upgrades
RaccoonUpsell
An automated Guest Service Menu that upsells room upgrades and extra services to guests before arrival.
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RaccoonHousekeeping
Manage your teams and back-office operations more effectively with a real-time housekeeping dashboard.
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RaccoonRev
Track competitors with a CompSet dashboard and adopt a competitive pricing strategy to always win the market.
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RaccoonID
Make guest registration a breeze with a digital ID and passport scanner that auto-populate guest details in the reservation.
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Website Builder
Choose from over 50 unique templates and design a website for your property with our easy website builder.
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Accounting Automation
RoomRaccoon integrates with various accounting software solutions.
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White Label Booking Engine
Use a custom domain name for your Booking Engine and whitelist your documents, such as online check-in and booking confirmation emails.
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Any Other Third-Party Connection
Looking for a specific tool or feature? From POS integrations to door lock technology, we integrate with over 300 third-party solutions.
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= Optional upgrade. You can exchange your upgrade for a more suitable tool or feature.
A one-time activation fee applies.
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