Meet Modern Guests’ Demands With a Hotel Keyless Entry System

Elevate your hotel experience by embracing RoomRaccoon’s digital key integration, freeing guests from the constraints of traditional check-in processes and physical keys.

Preferred Partners


How it works

Offer guests full control with self-managed hotel stays.

RoomRaccoon works with top hotel digital key partners to provide the tech-savvy experience that modern guests expect. 

Our room key integration works by connecting our PMS to your hotel's electronic lock system. When a guest checks in, the PMS sends a command to the lock system to create a digital key with access permissions for the assigned room and specified duration. 

The digital key is then encoded with this information, allowing guests to unlock their room during their stay. This integration ensures seamless coordination between guest check-in/check-out processes and room access control.

Transforming Smartphones into Mobile Keys

By 2025, 70% of hotels worldwide are expected to adopt mobile keys; and with 70% of travelers already using their phones, mobile keys offer a convenient transition. 

How does it work? Guests can use their smartphones to access their rooms, allowing them to unlock the door with a simple tap or swipe. This technology eliminates the need for physical keys or cards, making online check-in and check-out a breeze.

Elevate Hotel Operations With Self-Service Kiosks

Modernize your hotel's lobby and transform your hotel guest experience with the convenience and technology of self-service kiosks

By offering a fast and efficient way for guests to access their rooms, update their reservations, and handle payments, self-service kiosks free up front desk staff to concentrate on personalized guest services.

Attract a Diverse Range of Guests with Sustainable and Eco-friendly Lodgings

With 71% of tourists expressing a preference for eco-friendly accommodations, plastic-free key solutions can serve as a cornerstone of your property's sustainable marketing strategy.

Provide a Contactless Guest Experience

Provide a smooth, profitable, and contactless pre-arrival guest experience with RoomRaccoon's popular online check-in request, digital guest service menu, and digital room key integration.

Guests can check in, purchase additional services to enhance their stay, and receive their digital room key so they can arrive ready to enjoy their stay.

Additional Resources

A single platform to increase revenue, streamline operations & delight guests.

FAQ: About Hotel Digital Keys

1What is a hotel keycard?
A hotel key card is a digital alternative to traditional keys. It has a magnetic stripe, works with Near-Field Communication (NFC) technology, or is embedded with an RFID (Radio Frequency Identification) chip. The aim is to simplify room access, payments, information transfer, and coupon storage.
2How do hotel keycards work?
Hotel keycards use technology such as Near-Field Communication (NFC), magnetic stripe, or Radio Frequency Identification (RFID) to store information. This data can be accessed through RFID or magnetic readers. With magnetic strip cards, the information contained in the magnetic strip is attributed to a unique number stored inside the card within the black stripe. This number is connected to a room number, allowing the door to open when the reader recognizes the card.

RFID cards are contactless and contain a chip with the access number, allowing guests to enter the room without touching the key card system. The tag inside the card communicates with the card system via radio waves. When the card is close to the door, guests can enter.
3What are the different types of hotel digital keys?
Hotel digital keys are available in various forms, each utilizing different technologies to enhance security and convenience. Here are the different types:

RFID Keys: Guests can gain access by tapping or bringing the keycard close to the lock.

NFC Keys: Guests can unlock the door by tapping their NFC-enabled device or smartphone close to the lock.

Mobile App Keys: The app generates a digital key that communicates with the door lock using Bluetooth, Wi-Fi, or a cloud-based system. Guests can use the app to unlock the door by pressing a button within the app when near the lock.

Bluetooth Keys: The Bluetooth-enabled device automatically pairs with the door lock when in proximity, allowing guests to unlock the door without physical contact, and sometimes even without opening the app.

PIN Code or Numeric Code Keys: Guests need to enter a unique code provided by the hotel to gain access.

Biometric Keys: Guests use their biometric data, such as a fingerprint or face scan, to access the door.
4How do digital keys work with RoomRaccoon?
RoomRaccoon integrates with leading industry providers you can choose from in our Marketplace. Depending on your digital door lock type, it communicates directly with the lock's API or compatible hardware. Upon online check-in, a unique digital key is promptly generated and sent to the guest's smartphone; to utilize this feature, your property must have the RoomRaccoon-enabled software integrated with your door-lock system.
5Why do hotel keys stop working?
Hotel keys can stop working due to demagnetization of the magnetic strip, physical damage, hotel deactivation, signal interference, expiration, software glitches, or security measures. Understanding these common causes can help guests troubleshoot issues with their hotel keys and seek appropriate assistance from hotel staff when necessary.